Privacy Policy

At 388fb, we respect your privacy and are firmly committed to protecting the personal information you share with us. This Privacy Policy explains in plain terms what data we collect when you use our platform, how that data is used, who we share it with, and what rights you hold over your own information.

This policy applies to all users who access 388fb through our website at https://388fb.ws. By registering an account or using any feature of our platform — including cricket betting, live casino, slots, and crash games — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

Our Privacy Commitments

1. Information We Collect

When you create an account or interact with 388fb, we may collect the following categories of personal information:

• Identity information: your full name, date of birth, and a government-issued photo ID required during KYC verification.
• Contact details: your email address and mobile phone number, used to communicate account updates and important notices.
• Financial data: transaction records including deposit and withdrawal history through bKash, Nagad, Rocket, and other supported payment methods.
• Technical data: your IP address, browser type, device model, operating system, and session logs collected automatically when you access our platform.
• Usage data: game activity, betting history, pages visited, features used, and time spent on the platform — used to improve your experience and detect suspicious behaviour.

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily provide it in correspondence with our support team.

2. How We Use Your Information

388fb processes personal data only for clear, lawful purposes directly related to operating our platform and serving our users. Specifically, we use your data to:

• Create and manage your 388fb account, verify your identity, and process your registration.
• Process deposits and withdrawals, handle bonus credits, and maintain accurate transaction records.
• Deliver customer support via email and respond promptly to your enquiries, complaints, or feedback.
• Send you service-related communications including security alerts, account activity notifications, and updates to our policies.
• Detect and prevent fraud, money laundering, underage gambling, and other activities that violate our Terms & Conditions.
• Improve platform performance, personalise your gaming experience, and develop new features based on aggregated usage patterns.

3. Sharing Your Information

388fb does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share data in the following limited, necessary circumstances only:

• Payment processors: we share transaction data with bKash, Nagad, Rocket, and other payment partners solely to complete deposits and withdrawals you have initiated.
• Technology providers: trusted service providers who help us operate the platform (e.g., cloud hosting, analytics, security monitoring) are bound by strict confidentiality agreements and may access data only as needed to perform their services.
• Legal obligations: where we are required by applicable law or a lawful government or regulatory request to disclose certain information, we will comply while notifying you to the extent permitted by law.

In all cases, we require any third party receiving personal data to treat it with the same level of confidentiality and security that 388fb applies internally. We do not permit our partners to use your data for their own independent marketing or profiling activities.

4. Payments and Financial Data

388fb supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other trusted Bangladeshi payment channels. When you initiate a financial transaction, relevant transaction identifiers and amounts are shared with the relevant payment provider solely to execute the transfer. We do not store your full bKash or Nagad mobile wallet PIN, password, or authentication credentials on our servers.

All financial data is transmitted over SSL-encrypted connections. Transaction records are retained for the minimum period required to meet our operational, audit, and fraud-prevention obligations. You may request a summary of your transaction history at any time by contacting our support team at [email protected].

5. Cookies and Tracking Technologies

388fb uses cookies — small text files placed on your device — to maintain your session, remember your language preference, and measure how users interact with our platform. We use the following types of cookies: (a) Strictly Necessary Cookies, which are essential for the platform to function and cannot be disabled; (b) Performance Cookies, which help us understand how users navigate the site so we can improve it; and (c) Functional Cookies, which remember your preferences such as language setting.

We do not use advertising or behavioural profiling cookies. You may configure your browser to refuse cookies, though this may affect some functionality of the 388fb platform. Continuing to use the platform after reviewing this policy constitutes your acknowledgment of our cookie practices.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Specifically: account information is held for the duration of your active account plus a post-closure retention period to satisfy anti-money-laundering and fraud-prevention requirements; transaction records are retained for a minimum of five years; technical and usage logs are retained for a maximum of 12 months before being anonymised or deleted.

When your data is no longer needed, it is either securely deleted from our systems or anonymised so that it can no longer be linked back to you as an individual. Deletion requests from users will be honoured unless retention is required by law.

7. Security Measures

388fb employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, access controls ensuring that only authorised personnel can access personal data on a strictly need-to-know basis, and regular security reviews.

While we take every reasonable precaution, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users without undue delay. We strongly encourage you to use a unique, strong password for your 388fb account and to never share your login credentials with any third party.

8. Your Rights Over Your Data

As a user of 388fb, you have the following rights with respect to your personal data held by us. To exercise any of these rights, contact our support team with a description of your request:

• Right of access: you may request a copy of the personal data we hold about you, including your account details, KYC records, and transaction history.
• Right of rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right of erasure: subject to legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: in certain circumstances you may request that we limit how we use your data while a dispute is being resolved.

We will respond to all valid data requests within a reasonable timeframe. Note that some requests may be subject to identity verification before they can be processed, to ensure we are responding to the account holder and not a third party.

9. Third-Party Links

The 388fb platform may, from time to time, reference or display content from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Please be aware that these providers operate under their own privacy policies, which are independent of this document. 388fb is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

10. Minors and Age Restriction

388fb is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user is under 21, we will immediately suspend their account, refund any balance where required, and delete their personal data. If you believe a minor has registered on our platform, please contact us immediately at [email protected]. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing gambling platforms.

11. Changes to This Privacy Policy

388fb reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered users via their registered email address or through a notice displayed on the platform.

Your continued use of the 388fb platform after any update to this policy constitutes your acceptance of the revised terms. We recommend checking this page periodically. If you have questions about any changes, please contact our support team.