Terms & Conditions

Last Updated: January 2026

Introduction

Welcome to 388fb, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the 388fb website, mobile platform, and all associated services. By registering an account or placing any wager, you confirm that you have read, understood, and agreed to every provision contained herein. If you do not agree to these terms, you must not use our services.

388fb reserves the right to amend, update, or revise these Terms & Conditions at any time. Any changes will be published on this page with a revised effective date. Continued use of the platform following such changes constitutes your acceptance of the updated terms. It is your responsibility to review this page periodically to stay informed of any amendments.

Key Policy Highlights

Eligibility & Player Obligations

To register and participate on 388fb, you must meet the following eligibility criteria and comply with all player obligations at all times:

• You must be at least 21 years of age. Providing false age information is a serious breach of these terms and will result in permanent account suspension along with forfeiture of all funds.
• You must be legally permitted to participate in online gambling activities in your country or territory of residence. It is your sole responsibility to verify this before registering.
• You may hold only one active account at 388fb at any given time. Opening duplicate accounts is strictly prohibited and may result in the closure of all related accounts without notice.
• You must provide accurate, current, and complete personal information during registration. Misrepresentation or submission of false documents will lead to account termination and potential forfeiture of winnings.

Account Registration & Security

When you register at 388fb, you create a personal account that grants access to all our gaming and betting services. Accounts are personal and non-transferable. You are entirely responsible for all activity conducted through your account, including any bets placed, games played, deposits made, or withdrawals requested.

Account Verification (KYC)

388fb may require identity verification at any time to comply with our internal KYC policy. You may be asked to provide one or more of the following documents:

• A valid government-issued photo ID such as a National ID card (NID), passport, or birth certificate.
• Proof of address such as a recent utility bill, bank statement, or official government letter dated within the last 3 months.
• Proof of payment method ownership, particularly for withdrawals above ৳10,000, to confirm the deposit source is your own registered account.

Deposits & Withdrawals

388fb supports a range of convenient payment methods tailored for Bangladeshi players. All financial transactions are conducted in Bangladeshi Taka (BDT). The following general rules apply to all deposits and withdrawals:

Accepted Payment Methods

• Mobile banking: bKash, Nagad, Rocket, Upay — fast and secure for everyday transactions.
• Internet banking transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
• Visa and Mastercard debit/credit cards where available and permitted by the issuing bank.
• Minimum deposit: ৳200. Maximum single deposit and withdrawal limits are detailed on the deposit page. 388fb does not charge any internal transaction fees; however, third-party charges applied by payment providers are your responsibility.

Withdrawal Conditions

Withdrawal requests are subject to the following conditions before they are approved and processed by our finance team:

• Your account must be fully verified (KYC complete) before any withdrawal request above ৳1,000 can be processed.
• Any active bonus funds must meet the applicable wagering requirement in full before the associated real-money balance can be withdrawn.
• 388fb reserves the right to delay or decline a withdrawal if fraud, bonus abuse, or suspicious account activity is detected. In such cases, the player will be notified and may be asked to provide further documentation.

Bonuses, Promotions & Wagering Requirements

388fb offers a variety of bonuses and promotions designed to enhance your gaming experience. All bonuses are subject to the following standard conditions unless specific terms accompany a particular promotion:

• Welcome bonuses at 388fb are available to new players only and may only be claimed once per eligible account. Attempting to claim a welcome bonus through multiple accounts constitutes bonus abuse and will result in disqualification.
• Standard rollover (wagering requirement) on deposit bonuses is 20x the bonus amount unless stated otherwise in the promotion. The rollover must be completed within the specified validity period, after which any unconverted bonus balance will expire.
• Free spins awarded as part of a promotion are valid on designated slot games only. Free spin winnings are subject to a 10x rollover before withdrawal unless stated otherwise.
• 388fb reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. Abuse of promotional offers — including collusion, arbitrage betting, or systematic exploitation — will result in forfeiture of all bonus funds and may lead to permanent account closure.

Betting & Gaming Rules

All bets placed on the 388fb platform — including cricket betting, live casino games, slots, crash games such as Aviator, and all other game categories — are subject to the following rules:

• All game results are determined by certified Random Number Generator (RNG) systems or by live dealer outcomes. 388fb is not responsible for the outcome of any individual game or betting event.
• In the event of a technical fault, system error, or connectivity issue during active gameplay, 388fb will make every reasonable effort to resolve the issue fairly. If a round cannot be completed, the wager may be refunded at management's discretion. Partially completed rounds will be settled based on available game data.
• Maximum bet limits per game and per session are displayed within the respective game interfaces. Exceeding these limits — whether through intentional action or system error — may result in the excess portion of the wager being voided.
• Any attempt to exploit software bugs, manipulation of game mechanics, use of automated betting scripts (bots), or collusion with other players will be treated as a serious breach of these terms and will result in permanent account closure with immediate forfeiture of all account balances.

Responsible Gaming

388fb is firmly committed to promoting a safe, responsible, and enjoyable gaming environment for all players. We encourage our users to treat gambling as a form of entertainment — not as a source of income. If you feel that gambling is negatively affecting your life or the lives of those around you, please seek help immediately. 388fb offers the following player protection tools:

• Deposit limits: Players may set daily, weekly, or monthly deposit caps on their account. Once a limit is set, it takes effect immediately and can only be increased after a 7-day cooling-off period.
• Time-out: Players may request a temporary account suspension of 24 hours, 7 days, or 30 days. During this period, the account is inaccessible for wagering. The time-out cannot be reversed once activated.
• Self-exclusion: For players who need a longer break, 388fb offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. To activate self-exclusion, contact our support team at [email protected].

Intellectual Property

All content on the 388fb platform — including but not limited to software, text, graphics, logos, game assets, icons, design layouts, animations, and audio — is the exclusive property of 388fb or its respective content licensors. This content is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. Reproducing, distributing, modifying, creating derivative works from, publicly displaying, or commercially exploiting any content without the prior written permission of 388fb is strictly prohibited.

Limitation of Liability

388fb provides its platform and services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, 388fb and its officers, directors, employees, and agents expressly disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall 388fb be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, business interruption, or loss of goodwill — arising out of or in connection with your use of or inability to use the platform, even if 388fb has been advised of the possibility of such damages. 388fb's total aggregate liability to you for any claim shall not exceed the total amount you deposited into your account in the seven (7) days immediately preceding the incident giving rise to the claim.

Amendments to These Terms

388fb reserves the right to amend these Terms & Conditions at any time. When material changes are made, a notice will be posted on this page with an updated effective date. It is your responsibility to review these terms regularly. Your continued use of the 388fb platform after any amendment constitutes your unconditional acceptance of the revised terms. If you do not agree with an amendment, you must stop using the platform immediately and contact our support team to discuss your account.

Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with your use of the 388fb platform shall first be referred to our customer support team at [email protected] for informal resolution. 388fb aims to resolve all disputes within 14 business days of receipt. If a dispute cannot be resolved informally, both parties agree to pursue resolution through binding arbitration. 388fb makes no representations that the platform is appropriate or available for use in any specific jurisdiction outside Bangladesh. Players access the platform entirely at their own risk and are solely responsible for compliance with local laws.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any of your player protection rights, please contact the 388fb support team. Our team is available 24/7 to assist you. Email: [email protected]. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).